Hewlett Packard Enterprise
Published
01/03/2020
Location
Category
Job Type
Work Hours
9-17
Street Address
6080 Tennyson Pkwy Suite 400

Description

1057575
At Hewlett Packard Enterprise (HPE), we live by three core values that drive our business: Partner. Innovate. Act. These values combine to help us create important work all over the world to advance how people live and work.

- Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other.
- Bias for action: We never sit still - we take advantage of every opportunity.
- Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements.

As a Systems and Software Engineer, you will work very closely with the HPE Storage product software development teams supporting mission-critical storage products. You will apply systems engineering principles and best practices to drive product development process and tool improvements that will help improve the product supportability, serviceability, usability, and quality. You will also monitor the install base and field issues that arise, driving improvements back into product development as well as ensuring current customer issues are sufficiently resolved to maintain required product quality levels and meet customer experience expectations.

HPE's Total Customer Experience and Quality group (TCE and Quality) provides knowledge management and quality for HPEs Hybrid IT Group (HIT). Our focus is on improving product and support quality while reducing warranty costs, ensuring leading customer experience and promoting customer loyalty. TCE&Q Engineers drive improved quality through front end risk analysis, leading process improvement initiatives, and defining design requirements to deliver desired customer and support experiences through participation in product core teams.
U.S. Citizenship or permanent resident (green card holder) required.

Hewlett Packard Enterprise Values:

Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other

Bias for action: We never sit still - we take advantage of every opportunity

Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements

HPE is an EOE / Female / Minority / Individual with Disabilities / Protected Veteran Status

What do we offer?
Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careers

You can also find us on:
https://www.facebook.com/HPECareers
https://twitter.com/HPE_Careers

Responsibilities

Working with a team of experts across the company you will identify and develop systems engineering best practices within the context of our cross-business unit Software Quality Improvement Strategic Initiative. Assist our most business-critical software development teams in the use and implementation of Systems Engineering processes and tools that will drive significant improvements in software product quality. In this role, you'll have the opportunity to work with a wide variety of software product teams across HPE while contributing to one of our most important strategic initiatives.
Research Systems Engineering process and tool best practices within HPE and across the industry.
Develop Playbooks for proven Systems Engineering best practices and promote their adoption within our Software Quality Improvement Community of Practice.
Facilitate Root Cause Analysis and Corrective Action projects.
Assist with systems engineering process improvement and Closed-Loop Corrective Action (CLCA) projects.
Utilize Lean Six Sigma tools to help improve software product quality.

Qualifications

Familiarity with System Engineering methods and best practices
Familiarity with Agile software development methodologies and tools
Familiarity with Lean/Six Sigma tools and process improvement tools/methods

Education Requirements

- Bachelor's or Master's degree in Quality/Reliability Engineering, Systems Engineering, Software Engineering, Computer Sciences, or equivalent.
- Minimum 4 - 6 years Enterprise Class Storage, Compute, or Networking experience, preferably some R&D Engineering experience

Skills

Strong knowledge of Software design and development, testing and bug identification
Excellent analytical and problem-solving skills.
Demonstrated business acumen and successful experience managing all aspects of programs, including communicating with stakeholders and directing matrix teams and resources.
Excellent written and verbal communication skills; mastery in English and local language.
Ability to effectively communicate program plans, proposals, and results, and negotiate options at senior management levels.
Customer-Centric Focus - ensures that a positive Total Customer Experience drives the work approach and champions a similar focus throughout the organization.
Passionate about the process and product quality improvement

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