Customer Success Manager

Fiverr is looking for a Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for developing long-term relationships with a portfolio of assigned customers, facilitating growth while serving valuable insights across the organization,

The ideal candidate is a natural leader and relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem-solver impressive communication and presentation abilities.

Short description:
Fiverr is looking for an experienced Customer Success Manager to join our Orlando office!

Perks:
When you join Fiverr, you’ll become an important member of one of the hottest startups in the world. From day one you’ll be challenged to take risks, think big, and make an impact while getting lots of love and support from the team. A few of the perks you’ll receive include: competitive salary, health, dental and vision care, an awesome work environment with a company that loves its employees, and the eligibility to participate in Fiverr’s stock option plan.

Equal Opportunities:
At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace, from our community to our product. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

Build and maintain strong, long-lasting customer relationships
Increase the retention and growth of Fiverr’s most valuable customers
Represent the voice of the customer to provide feedback and insights via high touch relationships into the core product and marketing processes
Participate in high-touch initiatives in cooperation of testing with our Product teams
Identify business opportunities with customers to improve retention
Be a trusted partner for the customer on the use-case and product functionality
Collaborate closely with global team members
Consulting, matchmaking and project management with relevant sellers/buyers
Onboarding high-value customers with a full demo
Assist with high severity requests or issue escalations as needed.
Communicate clearly the progress of quarterly initiatives to internal and external stakeholders.

Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
Experience in delivering customer-focused solutions based on customer needs.
Ability to create structure in ambiguous situations
2+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
Passion for technology and the Gig Economy
Experience with Salesforce and G suite, particularly Sheets and Slides, is preferred

Native-level spoken and written English
Excellent verbal and written communication skills.
Driven, self-motivated, enthusiastic and with a bias for action
Strong analytical skills, with the ability to translate data into insights.