Senior Chargeback & Dispute Analyst

Role Purpose:

The candidate will enter a young, dynamic and challenging environment, experiencing an innovative and unique business. He/she will have the responsibility of overlooking the dispute & chargeback process, ensuring the respect of law and regulations. S/he will support the definition of a strategy based on reducing risks and enforcing the relationship with suppliers. Collaborating with Fraud Managers, Data Scientists, and PMs, he will identify changes in fraud patterns and support accurate responses to disputes.
SDL2017

Dispute & Chargeback management
Management of the investigation team that analyses disputed transactions and take actions, including defending disputes through the collection of appropriate documentation and record-keeping into internal systems and external tools;
Ensure accurate and appropriate responses to credit and debit card chargeback and dispute;
Disputes & Chargeback process enhancement
Optimize and reengineer existing chargeback and dispute process to improve efficiency in terms of recoveries and cost reduction;
Define work strategies aimed at defining corrective measures to reduce recurring chargebacks and disputes;
Assist with card schemes monitoring and risk assessment;
Analyze and understand Payment Processor rules and regulations related to debit and credit card transaction disputes;
Maintain a strong working relationship with different acquirers and payment service providers;
Interpret changes to dispute resolution rules as mandated by card schemes;
Monitor disputed transactions for possible fraudulent activity;

At least 3/4 years of experience of Dispute and Chargeback operating rules and regulations;
Strong knowledge of payment processor rules and card schemes regulations related to debit and credit card transaction disputes;
Knowledge of mandatory requirements and recent regulatory and schemes updates, in particular on fraud and payments related areas;
Ability to utilize existing reporting and create new ones to improve efficiency and accuracy in the response of disputes from acquirers and payment service providers;

Strong analytical skills to analyze complex issues;
Working-level proficiency of both Italian and English.
Reporting to: Global Fraud Project Manager