Description
Requisition Number: 19-2678
Welcome to Kodak Alaris. Kodak Alaris is a company born from one of the world's most iconic brands, Kodak. Kodak Alaris is passionate about using technology to transform organizations and improve people's lives across the globe. Our digital scanners and intelligent state-of-the-art software services manage data in some of the world's largest companies, and our photographic paper production, printing kiosks, and a suite of consumer apps help people capture and connect with the emotional moments that define all our lives.
Our mission at Kodak Alaris remains crystal clear; to transform and improve the profitability of the portfolio of businesses that make up Kodak Alaris, to create further value in a culturally renewed values-driven Company; a Company that invests in growth businesses, systematically and reliably delivers on its financial commitments, operates within an efficient, cost-effective infrastructure and based on a cultural foundation of innovation, transparency, discipline and accountability.
Our vision for each one of our businesses remains constant: to be recognized by the market as the leading provider of products and services in each of the segments we participate in. We want to lead in each key industry we participate in through better products, better quality and reliability, better customer service, the best and the brightest employee talent, along with world-class partners around the globe.
Our well-established Kodak Alaris values that we live and breathe by can be defined by the acronym I-ACT:
Innovation as the core of Kodak Alaris as a technology company * Accountability to deliver on our commitments * Customer Satisfaction in all aspects of our business * Teamwork in how we resolve issues and grow our portfolio
These are all underpinned by four foundational strategic pillars that drive our action plans, priorities and investments:
Financials, Growth, Transformation & Simplification and People.
Job description
This individual will be responsible for on-site repairing and installing company and multi-vendor systems which may include hardware, software and networking products as well as operating systems. The primary responsibility is to ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Kodak Alaris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Responsibilities
Responsible for overall territory management including related administration pertaining to customer calls, timely completion of service reports, expense reports and weekly time reports, as well as the tracking of preventive maintenance and upgrade requirements for assigned customers.
* Performs necessary installation, servicing and preventative maintenance of equipment.
Provides operator training and ongoing support and education for customers including new products and programs, etc.
Acts as a customer liaison and helps drive customer issues to resolution.
Drives revenue growth initiatives as assigned by management.
Maintains company assets in accordance with company guidelines.
Ensures all customers and company policies are adhered to
Consistently meets all performance goals.
Lift up to 50#
Maintain a clean driving record to company requirements.
Qualifications
Demonstrated ability to diagnose, repair and solve system/equipment issues * Makes sound business decisions and manages/controls personal business expenses.
Skills
Working knowledge of PC operating systems, software applications and basic knowledge of computer networking
Works independently, taking initiative (with minimal guidance) or as part of a larger team
Orientation toward detail and thoroughness
Aptitude to learn quickly
Excellent communication (verbal and written) and interpersonal skill
Work effectively in an environment where goals and specifications are constantly changing